Charter eTIC e-commerce website

Charter eTIC solutions for e-commerce site

In the course of 2009, several companies have signed the charter eTIC expressed with the Secretariat of interest to reflect collectively on the development of best professional practices in site design trade electronically. A focus group was formed after a call for expressions of interest addressed in August 2009 to all companies that have signed the Charter eTIC. Besides trade online, this group met for the first time the physically 24/08/2009, then 3/25/2010.

This document was prepared as a result of this work, from observation of several problems:

Les solutions proposées par les fournisseurs ne sont parfois pas adaptées aux besoins des clients
Certains sites développés par les fournisseurs sont impossible à bien référencer dans les moteurs de recherches car ils sont mal conçus
Solutions proposed by providers are sometimes not suited to customer needs
Some sites developed by providers are impossible to reference in the search engines because they are poorly designed
Some proposed solutions are too rigid in terms of technical and / or legal
Some suppliers offer contracts insufficiently detailed, making impossible any comparison between the client offers
The profession suffers from a bad image caused by the bad experiences of customers, caused by the amateurism that some providers are hand technically and in terms of project management.

The combined companies have pinned these bad practices and decided to ban them ethically in the future.

Why eTIC a charter for e-commerce sites?

ETIC Charter is supplemented by additional commitments "trades", which this addendum. It focuses on companies that conduct, even so ancillary tasks of site design business for the electronic Customer Charter eTIC concerned.

The ethical commitment of additional charter eTIC e-commerce

Strengthening the commitments in good communication with the prospect

Binding contract mentions:
The supplier undertakes to develop a contract to the rights and legal obligations of the provider and client.

The offer (and contract) must be mentioned:

The obligation of result of the supplier (except for purposes of this website and missions SEO) to achieve the objectives within the time determined by mutual agreement between the parties.
Aspects relating to the intellectual property of each deliverable and the technical means to retrieve them, including failure of the supplier (in this case the database on which is built the site, it must be explicitly agreed that the intellectual property is transferred to the customer and the customer can freely export).
Information relating to the payment of the contract.
Conditions (including any financial compensation) for a unilateral breach by the supplier or the customer.
The conditions of validity of the offer
Not to mention the obligation to communicate about the commitment to the Charter eTIC and this addendum (see last page).
A project manager designated as the contact point.
The supplier undertakes to designate (by the signing of the contract), and submit to the client, a project manager who will be its focal point. The skills of the project manager must be communicated to the client. It will ensure that the customer is always a speaker coordinator, and then, if necessary, to quickly appoint a replacement.

CHARTER OF CREATION OF CONDUCT E-COMMERCE SITE

A course of the mission clearly defined
The supplier will propose a working methodology and a plan of collaboration between project stakeholders.
The supplier will establish a list of deliverables and determine with the customer communication channels that will be used to match, and the number, pattern, and if possible the theoretical date of scheduled meetings.
Before starting the mission, he explicitly specify what he expects from the client and at what stage. The data and information needed to develop the site and the development of product catalogs must be identified and claimed by the provider when signing the contract to the client (unless otherwise explicitly).
An obligation of client awareness about the many implications of a draft e-commerce provider is responsible to draw explicit attention to the desirability of the client, first it examines the consequences of implementation of the project, logistical, organizational, marketing, legal, financial and human resources, and secondly, that the Committee investigate the potential risks and constraints related to e-commerce as well the obligations arising from a business selling online.

Among the points to draw the attention of the customer:

Relevance to perform or have performed a service for strategic analysis (including a benchmark, a SWOT analysis, and recommendations for online positioning and organization: managing orders, deliveries, customer service, ...).
The appropriateness of establishing a marketing plan. The supplier must indicate the customer having an e-commerce site does not sell.
To examine the relevance (or to be advised) how to (re) organize the functioning of society in view of the activity of online sales, and how the logistics (upstream, downstream, including returns).
The relevance to train staff (technically for people needing to directly update and enrich the ecommerce site, but also operational, for people who do not change the programming of the website, but should such manage orders and ensure customer service).
The relevance of being careful in drafting the general conditions of sale in accordance with the regulations in force, if necessary and to be legally advised.
The supplier will be deemed to have satisfied the minimum requirements of information related to this clause if it has at least communicated to the customer before signing the contract check-list prepared by the AWT in the field and drew his attention explicitly.
Requirement to provide documentation sources
The supplier must provide the customer with additional sources of information that might be useful as part of his project.
The provider must inform the client of public support he could get. It must suggest to call a consultant RENTIC any offer non-standard, in case the client would not be able to express clearly its expectations.
The supplier undertakes to inform the customer if necessary references and useful resources, including links to fact sheets of the "e-business or the AWT to the FPS Economy pamphlet on the rights and duties on e-commerce.
Controlling costs and delays.
Obligation of transparency in prices
The provider agrees to provide the customer with a detailed schedule of prices.
At a minimum, the header: list the various services included in the tender, it clearly will split the "analysis" of the "implementation".
communicate an overall price for a controlling all phases, but also a breakdown of costs for major benefits, indicating those obligatory and optional.
clearly distinguish recurrent costs.
identify clearly the costs of any equipment (eg hardware) it proposes to provide.
explicitly indicate any exclusions that the offer does not provide and which is subject to charges.
clearly distinguish the benefits of custom development costs for license acquisition and adaptation of existing products.
Besides the price schedule, the supplier will communicate seamlessly with hourly rates depending on type of project stakeholders (eg project manager, analyst, programmer, graphic, ...)
Information on workload and schedule
The supplier will provide a schedule (dates relating expressed in reference to the previous step), estimating the workload jourshomme for the main benefits of the project, the actual time of the project.
The provider will specify the timeline for the deliverables to be provided to each step and indicate the expected customer validation.
Scaling of payment
Payment of the contract must take place in installments during the mission.
The sum requested from the signing of the contract shall not exceed 40% of the total.
The slices should consider the timing and validation of deliverables.
The last installment shall not be required prior to customer acceptance of the minutes of provisional acceptance of e-commerce site (unless, despite a written reminder, the customer has still not posted on site within 2 months).
A warranty provided for all deliverable
The supplier must provide a guarantee on each deliverable. It will specify the content, duration and scope (by providing the event of a stoppage of work).

The sites created by Web Solution Way are made under the concept " Net thinking ".

About the author

Information and lavished councils yout find in this website are proposed by Jean d' Alessandro, SEO expert and director of the web agency Web Solution Way

Website of the agency
Contacting the web agency